Healthwatch Round Up - 30 January 2025
Welcome to this week's Healthwatch Stockport Information Round-up!
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#TeamHealthwatchStockport
This week, the team have enjoyed the opportunity to connect with even more of our local health and social care services and the community. We supported PACT's 'Parent and Carer SEND Information Day'. This event was a fantastic opportunity to connect with parents, carers and families of children and young people with special educational needs and disabilities (SEND). We've also joined the 'Making it Real Board', the 'Mental Health and Wellbeing Partnership' and more.
We've also launched our 'Library' tour for 2025, visiting both Bredbury and Marple libraries this week. Future dates are listed further down this 'Round up' and welcomed our third 'SMILE' learner - Kayleigh, as part of the placement programme.
Healthwatch Articles & Advice You May Have Missed
Please see the latest news, advice and support articles from us and Healthwatch England.
Winter woes: What's it like accessing hospital care in an emergency?
This Winter, NHS hospitals and emergency services are under severe pressure. Healthwatch England examined the impact this has on patients and explored steps that could help prevent future problems.
NHS complaints system lets people down, new research warns
Healthwatch England research found a number of barriers that prevented people from making a complaint about their healthcare. Healthwatch England first reviewed the NHS complaints process over a decade ago and called for reform. To establish if people’s confidence or experience has improved, they conducted new research between September and December 2024.
Check out our website for more news, advice and informative articles.
Healthwatch Stockport’s Information & Advice Service
Did you know that we run an Information and Advice Service? Whether you're struggling to find the right care, looking for an NHS GP or dentist, looking for a community group, wishing to share your views on a service and more, we're here to help you.
If you would like further information or you'd like us to attend your community group, coffee morning or event, book a session by contacting Claire:
info@healthwatchstockport.co.uk
Healthwatch Stockport’s Library Tours
As part of the above Information and Advice Service, the Healthwatch Stockport team are running a number of 'Library Pop-ups' across Stockport over the coming weeks. During these visits, we're also gathering feedback about local hearing services.
Pop these dates in your calendars and share our service with family, friends and networks.
Brinnington Library - Tuesday 3 February, 1pm - 3pm
Great Moor Library - Monday 10 February, 1pm - 3pm
Hazel Grove Library - Tuesday 11 February, 10am - 12 noon
Offerton Library - Tuesday 18 February, 1pm - 3pm
Bridgehall (Adswood) Library - Thursday 20 February, 11am - 1pm
High Lane Library - Monday 24 February, 11am - 1pm
Cheadle Hulme Library - Wednesday 26 February, 1pm - 3pm
Bramhall Library - Monday 3 March, 1pm - 3pm
'What to Know This Winter' Booklet
If you didn't know already, the Healthwatch Stockport team published a handy booklet sharing tips, advice and important information to help you through the colder months. The booklet is available digitally to download and share, or in a printed version. Many hard copies are available in local community venues and businesses across Stockport. To ask for a copy, contact:
0161 974 0753
info@healthwatchstockport.co.uk
Do You Follow Us?
Do you follow us on Social media? If not, be sure to give us a ‘follow’, ‘like’ and ‘share’ our posts. We’re on Facebook, Instagram, Linked In and X (formally Twitter). This helps to spread the word about local health and social care and how we, Healthwatch Stockport, can help you.
Have Your Say: Living Well Mental Health Transformation
Details from Living Well, Greater Manchester
Living Well is a part of Greater Manchester's community mental health transformation, and aims to support people with serious mental illness to stay well, and connected to their community.
One of the priorities of the Living Well Model is to ensure lived experience is at the heart of its development. With this on mind, they'd like to hear your feedback and experiences to make sure your voices are heard.
They're particularly keen to hear from people living with a serious mental illness (your illness seriously impacts your every day life), the challenges you may face, what helps you to maintain good mental health, and what could work better.
To share your experiences:
maya@healthwatchstockport.co.uk
Call Maya on 0161 974 0753 (Tuesday to Thursday)
Have Your Say: Snoring & Sleep Apnoea Surgery
Details from Healthwatch in Greater Manchester
Snoring is very common and is not a health problem for most people. It's known as ‘simple snoring’ when a person snores but does not have breathing problems during sleep.
However, sometimes, snoring can be a sign of obstructive sleep apnoea, a health condition in which people stop breathing briefly during sleep. This requires treatment as it can have a big impact on a person's overall health, but it can usually be treated without surgery.
NHS Greater Manchester is reviewing its commissioning statement for surgery on snoring and obstructive sleep apnoea. They'd like your feedback on proposed updates, including:
- No change for surgery on simple snoring
- Surgery for obstructive sleep apnoea in adults may be commissioned under specific conditions.
Share your thoughts by 7 March 2025.
Read the 'Snoring evidence' review
Have Your Say: Disability Inclusion
Details from Healthwatch in Greater Manchester
Breakthrough UK is seeking input from patient-facing and support staff in health and social Care. Help them identify barriers faced by disabled patients and those with long-term health conditions to create an inclusive framework.
This survey aims to help Greater Manchester (GM) Health and Social Care Partnership (HSCP), and wider organisations to be better providers to Disabled People and people with Long-Term Conditions.
Have Your Say: Greater Manchester Fire Plan
Details from Stockport Council
The Greater Manchester Fire and Rescue would like to hear your thoughts about their draft Greater Manchester Fire Plan 2025-2029
The draft Fire Plan has been developed by Greater Manchester Fire and Rescue Service (GMFRS) alongside the Mayor and Deputy Mayor of Greater Manchester. It is based on input from over 3,800 residents, to ensure it reflects the issues that matter most to communities, including preventing emergencies and public value.
They now need as many residents and businesses as possible to further shape the plan before a final version is published in May.
People can view the plan and submit feedback online until 10 March
Be Lung Aware!
Details from NHS Greater Manchester
Worried about your cough? If you’ve had a cough or shortness of breath for three weeks or more, or if you’re just worried, you can answer a few short questions to get advice on what to do. Chances are it’s nothing to worry about, but if it is lung cancer, finding it earlier makes it easier to treat.
To find out more, visit www.lungaware.co.uk
While You Wait
Details from NHS Greater Manchester
Are you waiting to have an operation on your knee, hip, shoulder, or wrist? The dedicated orthopaedic section on the #WhileYouWait website will offer advice on how to prepare for your treatment, what to expect and what to do if your condition gets worse while you are waiting.
Prostate Cancer Awareness
Details from Prostate Cancer UK
New data from NHS England highlights that prostate cancer cases shot up by a quarter (25%) between 2019 and 2023, becoming the most common cancer in England.
This confirms that more men than ever before are learning about their risk and taking action off the back of Prostate Cancer's post-pandemic awareness campaigns.
However, for a disease that affects 1 in 8 men, there's still no screening programme and NHS guidelines prevent lifesaving conversations with men at highest risk. As the disease often has no symptoms in its earlier stages, this situation means too many men find out they have cancer only after it’s spread and become harder to treat.
Get involved: Prostate Cancer are calling on the government to change NHS guidelines that prevent GPs from proactively talking to men at highest risk about the option of a PSA blood test. You can back their campaign by signing their letter to the Secretary of State for Health and Social Care, Wes Streeting MP.
Know the signs: Prostate cancer is the most common cancer in men. And if you’re over 50, or you’re Black, or you have a family history of the disease, then your risk is even higher. The earlier you find prostate cancer, the easier it is to treat. there are things you can do:
- Use the Prostate Cancer UK risk checker
prostatecanceruk.org/risk-checker
- Check for signs and symptoms
- Check out useful resources
www.nhs.uk/conditions/prostate-cancer/
New Community Sensory Garden
Details from Stockport Council
A Community Sensory Garden at the Life Leisure wellbeing hub, Hazel Grove, has been officially opened by Councillor Helen Foster-Grime.
Funded by the UKSPF, the garden provides a safe and inclusive space that aims to reduce stress and enhance mental and physical wellbeing. The garden will host a variety of activities, including family workshops, kids’ fun days, fairs, outdoor markets, gardening clubs, coffee mornings, and sensory-focused workshops. It aligns with Stockport Council’s ‘Stockport Moves’ and ‘Stockport Makes’ initiatives, encouraging residents to become active and connect with nature.
The garden will also contribute to a greener environment, improving air quality, supporting biodiversity, and attracting pollinators.
Service Overview: Stockport Support Hub
Details from Stockport Support Hub
Stockport Support Hub offers domestic Abuse support is delivered in partnership with TLC: Talk, Listen, Change.
Relationships can be complicated; they have their ups and downs, but they should never be harmful – physically, or emotionally. If you are worried about feeling safe in your relationship, talking to someone about how you feel can be the first step to getting the right support
Access support via their website: Domestic Abuse Support :: Stockport Support
Service Overview: Somebody's Dad CIC:
Details from Neil Gaw, Somebody's Dad CIC
Somebody's Dad provide counselling to men across Stockport who are living without their children. This may be if they have suffered the loss of a child or are unable to see their children through the breakdown of a relationship.
To support these Dads, they offer six funded 1-2-1 walking therapy sessions with a qualified Counsellor (Member of BACP). This enables Dads to talk through their issues in a safe, confidential and non-judgmental space.
To find out how to register and for further details, click below:
Service Overview: Early Life (Early Essentials)
Early Essentials has been providing baskets for vulnerable Mums for almost 10 years (www.earlyessentials.org.uk). Early Essentials Stockport was set up by Ali Gater with the Lifecentre in Romiley providing the location for their Headquarters.
Now led by Sally King, the service has continued to grow into a baby bank. By involving the local community, Trustees of the Lifecentre and a grant awarded by Stockport Council, they are announcing a few changes:
From 1 February, 'Early Essentials' will become 'Early Life' - a baby bank for Stockport. Their new Headquarters will be 1 Stockport Road, Romiley.
The team will continue to work with health and social care professionals to provide essential items for vulnerable families across Stockport.
Facebook, earlylife@romileylifecentre.co.uk
07787 543665.
Mastercall Patient Forum
Details from Mastercall
Mastercall are proud to receive fantastic feedback about the services they deliver. In order to further improve our services, they’ve announced their next patient forum on:
4 February 1-2pm.
The purpose of the forum is to act as a two-way channel between Mastercall and its patients. It will achieve this by seeking the views of their patients to inform the way their service and facilities might be improved.
You can choose to attend in person at their base in Hazel Grove or online.
If you’ve been a patient of Mastercall and are interested, contact Alice Burden on:
Have Your Say: LGBTQ+ Network Priorities
Details from Stockport LGBTQ+ Network
As a reminder: The Stockport LGBTQ+ Network will be setting its priorities for the next 18 months. As part of this they're looking for specific suggestions from LGBTQ+ people and organisations, as well as their allies, on what the network should focus our efforts around.
The network already has several plans for events during this period. The aim of this survey is to focus more on areas to influence lasting change in Stockport.
Have Your Say: Type 2 Diabetes Care
Details from NHS Greater Manchester
As a reminder: When someone is newly diagnosed with type 2 diabetes they should be offered a series of face-to-face education sessions, to help them manage their condition.
NHS Greater Manchester want to hear if you were invited and attended these sessions, and if so, what you thought of them. They'd also like to hear from you if you chose not to attend, so they can design future sessions that better suit your needs. There are several ways you can share your views:
Send a text or video (including BSL) via WhatsApp on 07786 673762;
Register to attend one of their focus groups or drop-in session, by clicking the link:
You have until 2 March to share your views.
Have Your Say: NHS Talking Therapies
Details from National Institute for Health and Care Excellence (NICE)
As a reminder: The National Institute for Health and Care Excellence (NICE) are running a survey to hear the views and experiences of people who've used NHS Talking Therapies, in particular, about your experience of pre-assessment (also known as triage):
NHS Talking Therapies are psychological therapies for people who are experiencing depression or anxiety disorders.
The survey will take about 15 minutes and closes at midday, Friday 7 February.
Change NHS: Don't Forget to Have Your Say
Details from Healthwatch England and NHS
Have you shared your views on how NHS services can be made better? This feedback campaign has been described as the “biggest ever conversation about the future of the NHS.”
To share your experiences, views and ideas visit change.nhs.uk. The website will be live until early this year, and via the NHS App. If you’re sharing feedback as a representative of an organisation, the NHS has asked you to complete the organisation questionnaire.
Have Your Say: Digital inclusion Survey
Details from Stockport Council
As a reminder: Stockport Council’s are running their Digital Inclusion survey to find out if you are struggling to get online and discover ways of improving access.
By completing the survey, you'll be entered into a draw to win a Laptop.
Get Involved: Prostate Cancer Care Research
Details from NIHR (National Institute of Health Research)
The University College London and Prostate Cancer Research are carrying out a study to better understand the experiences of black men taking treatment for Prostate Cancer. The opportunity is open to everyone:
- 18 years and older
- Black men taking treatment for Prostate Cancer
What is this research about?
In the UK, black men are twice as likely to be diagnosed with prostate cancer and more likely to die of the disease. The study aims to understand what it's like for black men to take treatment. This is part of a larger project to explore ways to improve treatment and care, also identifying whether certain treatments are more effective for men of different ethnicities.
How it works:
The study will involve a 30- 60 minute interview in person or online via Teams. The interview will explore topics relating to your experiences and your perceptions of Prostate Cancer and its associated therapy and side-effects. As a thank you, you'll receive a £20 voucher.
For more information, contact the research team:
Stevie Mcintosh: Sm01966@surrey.ac.uk
Dr Kayonda Hubert Ngamaba: k.ngamaba@ucl.ac.uk or sop.transform@ucl.ac.uk
Please click the link to consent to the study
Warm and Well Stockport
Details from Sector 3
39 Warm Spaces are available across the borough, where residents can drop in and relax with complimentary Wi-Fi, hot meals, and drinks. For a full list and interactive map visit the council’s Warm Spaces pages.
Stockport Rocks! Nominations Are Open!
Details from Sector 3
Stockport’s official Volunteer Awards, will be returning to Edgeley Park on Tuesday 20 May and nominations are now open.
Stockport Rocks! is about rewarding and celebrating our invaluable volunteer workforce. Without them, our, over 1,700, local charities, community groups and social enterprises would not be able to run the vital community services that keep our communities healthy and safe.
There are eleven categories to choose from this year, including Corporate Volunteer Programme. Nominations can be for someone who has a fixed volunteer role with an organisation, or someone who just likes to give back and help people out when needed. The person must volunteer in Stockport.
Nominations close on 28 February and you can make as many nominations as you wish.
Mental Health Network
Details from Pure Innovations
The VSCFE (Voluntary, Community, Faith and Social Enterprise) Mental Health Network have produced two valuable resources, to be shared with our local community, GPs and local services.
Please see the attached ‘Your Voice Matters’ flyer and the Mental Health 'Right to Choose' leaflet, both produced by the 'Your Voice Matters' Lived Experience panel. The panel would like to see the Right to Choose leaflets placed in all GP surgeries across the borough.
For further information about the ‘Your Voice Matters’ Mental Health Lived Experience panel, contact Lisa Crank lisa.crank@pureinnovations.co.uk
BIMA Cancer Screening Workshop
Details from Stockport Muslim Foundation
The British Islamic Medical Association (BIMA) is running free a cancer screening workshop, which will be delivered by health professionals.
Saturday 8 February, 2pm - 4pm.
Stockport Muslim Foundation, 246 Finney Lane, Heald Green, SK8 3QD
Refreshments provided by Pakistan Resource Centre.
Registration for this workshop is required, you can either:
WhatsApp Sister Irum on 07809 897201
National Awareness Days/weeks
Here's just a sample of what's to come:
Time to Talk Day - 6 February
Time to Talk Day is the nation’s biggest mental health conversation. It’s a day for friends, families, communities and workplaces to talk, listen and change lives. The day is run by Mind and Rethink Mental Illness in England, in partnership with Co-op. The campaign also runs UK wide.
Children’s Mental Health Week - 3-9 February
The theme for 2025 is 'Know Yourself, Grow Yourself', with the aim to equip and empower children and young people across the UK to embrace self-awareness and explore what it means to them. Visit the website for free resources for families and fundraising ideas.
In November, Healthwatch in Greater Manchester released a major report about the experiences of people trying to access Child and Adolescent Mental Health Services (CAMHS). We contributed heavily by collecting feedback from our Stockport community.
Tinnitus Awareness Week - 3-9 February
Tinnitus Awareness Week is organised by Tinnitus UK, a charity that provides support and information for people with tinnitus. The week is a focused effort to shed light on tinnitus, a condition which creates noises or ringing in the ears.
Greater Manchester’s Hate Crime Awareness Week - 3 -9 February
The aim of the week is to raise awareness of hate crime, while also encouraging victims to report hate crime incidents in the city-region. There is lots going on in Stockport to mark the week with a range of events and activities aimed at raising awareness, encouraging reporting, and fostering an inclusive community.
World Cancer Day - 4 February
The campaign theme; “United by Unique”, places people at the centre of care and their stories at the heart of the conversation. Like Healthwatch, this campaign promotes the sharing of experiences in shaping the future.
The month also marks important topics such as Black History, LGBTQ History, Raynauds and more - many of which, we'll talk about over the next weeks.
Time to Talk Day With Stockport Mind
Details from Stockport Mind
To mark Time to Talk Day, Stockport & District Mind are hosting a coffee morning to offer ways to start mental health conversations, help break down the stigma and provide information and signposting.
6 February, 12 noon – 1.30pm
Virgin Money, Stockport
Stockport Mind's Blue Brothers Tribute Night
Details from Stockport Mind
Following the success of last year’s event, the hugely popular Soul Men – Blues Brothers Tribute Act AKA ‘Jake and Elwood’ are back or a musical fundraiser.
Friday 21 March at Cheadle Hulme Conservative Club
The Blue’s Night will be brought to you by resident Quiz Master Rob Keen's Quiz Night and promises a night of music, dancing and entertainment. In addition, there'll be a tombola and a raffle where you can win some fabulous prizes!
Tickets cost £10 and include one free raffle ticket.
The L!STEN Stockport Youth Summit
The Stockport Youth Summit invites young people in Stockport to share their ideas and opinions about the future of Stockport and have a say on the 'One Future Stockport' Borough Plan.
The aim of the summit is to engage young people in the plan, to have their views heard and enable them to participate in a range of workshops. Local organisations will be also be on hand to share information about their services and offer advice or information to help improve mental health.
Tuesday 4 February, 9.30am - 2.30pm
Stockport Town Hall
Dance Against Dementia
Details from Dementia Disco
Ready to change the narrative of dementia, one disco at a time? Dementia Disco have introduced 'Dance Against Dementia', as they believe everyone deserves to live well with dementia.
Their campaign, Dance Against Dementia, is all about showing dementia who's boss. They know that dancing is a wonderful form of exercise that can improve both physical and mental wellbeing. It's not just about the moves; it's about the joy, the laughter, and the community spirit that comes with it.
To launch their campaign in style, Dementia Disco are having a 'Dance Against Dementia' fundraising event:
Saturday 1 March
Stockport Masonic Guildhall.
Buy your tickets www.dementiadisco.org/fundraiser
Further Events & Community Activities across the Borough
Wellspring fundraising event
Job Opportunity: Healthwatch Rochdale
Details from Healthwatch Rochdale
The position of operational Lead is central to the consistent day-to-day delivery of Healthwatch Rochdale. Please see the full job description on their website.
- Contract: Permanent
- Hours: 30 hours per week over 4 days
- Salary: £24,960 plus comprehensive staff benefits including Simply Health cash plan.
Main purpose of the role:
- Oversee operational workplan.
- Produce information and reports for the public, stakeholders, service providers, Board.
- Impact management
- Data analytics
- Support their annual Enter & View Programme.
The key tasks and functions of this role are detailed in the Operations Lead Job Description and Role Specification available to download below.
Closing Date -Friday 21 February. Interviews will be held at the Healthwatch Rochdale office on Thursday 27 February.
How do I apply?
Please send your CV and covering letter to Kate.Jones@healthwatchrochdale.org.uk
All prospective employees of Healthwatch Rochdale will be required to provide two satisfactory references before any period of employment begins.
Stop Hate UK Online Training Session
Details from Sector 3
These one-hour online sessions aim to help you develop your awareness of hate crime, better understand the impact hate crime has on people and communities, and reflect on how to respond to hate crime, both collectively and as an organisation.
This training is an important way to empower yourself and your colleagues to stand together against hate crime. You can join one of two sessions:
Wednesday 5 February, 1pm – 2pm
Thursday 6 February , 1pm – 2pm
First Aid at Work Training
Flourish Together have launched a series of affordable training to boost skills, knowledge for staff, volunteers, and team leaders from community groups, charities, and social enterprises who want to create a safer environment for their teams and service users.
Thursday 6 February, 9:30am - 5:30pm
The Flourish Hub, 1st Floor, Heaton Chapel Station, 2 Tatton Road North, SK4 4RL
Training: Mental Health and Suicide Prevention
If you potentially come into contact with people in distress, please take some of these free online learning opportunities:
Suicide Awareness for Professionals (suitable for anyone): Evidence-based training developed by 4MentalHealth and delivered in half-day classroom or Zoom sessions by local Stockport trainers.
- Helps you understand how distress develops and how people can be best supported.
- Gives you the confidence and skills to equip someone in distress with the knowledge of how to make a Safety Plan.
info.wellbeing@stockport.gov.uk for more information
Zero Suicide Alliance - suicide awareness: The Zero Suicide Alliance has a series of online training modules. The suicide awareness training is a 30-minute online course aimed at anyone aged 16 and over. The course includes coached scenarios sharing approaches for how you can talk to someone you’re worried about.
MindEd: MindEd offers free online training around suicide and self-harm prevention for people working with adults and children.
Healthy Minds Greater Manchester online course: The Royal Society for Public Health offers an online course for anyone living or working in Greater Manchester. At the end of this one-hour course you will better understand:
- the difference between mental health and poor mental health.
- the things we can do to help us cope with our negative thoughts and feelings.
- the benefit of talking and sharing our thoughts and feelings with someone we trust.
Samaritans online advice: Not a training course, but very useful reading on what anyone can do if worried about someone else, including supporting someone with suicidal thoughts, and a section on myths about suicide, and one on active listening tips.
And don’t forget to look after yourself too: NHS Every Mind Matters provides simple tips and advice on looking after our own mental health:
www.nhs.uk/oneyou/every-mind-matters/
Training: Walthew House Tech Drop ins
Details from Walthew House
Walthew House are offering a drop-in session for assistive technology users. If you need help with your phone, tablet, laptop etc, they have knowledgeable volunteers on hand to help you get the most out of your devices.
Drop-ins will be on the last Thursday of each month. Follow Walthew House socials for updates.
The first session will be held on Thursday 27 February, 1pm - 3pm.
Shift Click 2025: Free Coding Courses From MadLab
Details from MadLab
Shift Click is MadLab's FREE tech learning programme for residents aged 18-30. Beginners’ courses are six weeks long, and aimed at anyone who is unemployed or underemployed, and not in full-time education. The next course starts in February 2025.
If you're working with diverse young people, you can find out more and register your interest - here. The application process is open.
If you would like to support MadLab’s work, we are currently looking for corporate partners for Shift Click. Please contact rachael@madlab.org.uk.
Training & Skills Support: WorkWell
Details from Stockport Council
Stockport Council have announced three new initiatives aimed at helping people to access work and skills support.
WorkWell: a UK Government funded initiative aimed at supporting those in work, that are at risk of losing employment, or are very recently unemployed, due to a health condition.
Greater Manchester is one of 15 locations to pilot this programme. In Stockport, this programme is being jointly led by Stockport Council and the NHS, in partnership with Viaduct Care who'll employ Work and Health Coaches to undertake assessments and action plans for participants. WorkWell will run until March 2026, supporting over 800 Stockport residents.
In Work Progression: commissioned by the Greater Manchester Combined Authority, and will provide Stockport residents in work, with limited career progression opportunities, to either support their progression by, for example, upskilling. This initiative will support around 300 Stockport residents over a period of two years.
The Work and Skills Navigator is a new Council post, and will act as the single point of contact for residents, employers and front line services supporting customers, seeking help for work and skills needs.
All three initiatives will be based in community settings, linking in with the network of Family Hubs and local libraries, and the range of services delivered from these settings.
Training Courses Coming Up
There are a variety of training courses including those from from Skills For Life (SFL) and others. Please see the attachments below:
For Men to Talk
Greater Manchester Fire & Rescue Service
E-bike and e-scooter fire safety - Charge Safe campaign launches
NHS Greater Manchester Integrated Care
Integrated Care Partnership Update: 10 Jan 2025
Sector 3
Starting Point
Stockport Council
Information and Signposting
For up to date health and social care information, signposting and guidance call Healthwatch Stockport on
0161 974 0753 10am - 2pm or email info@healthwatchstockport.co.uk
Visit our Information and Signposting directory
Do you have a health or social care experience you want to share – how did your last appointment with your GP or dentist go? Are you happy or frustrated with the service you received – let us know so we can work with local services to influence better commissioners and better outcomes for you and your family.
